They all want to sell you warranties and nobody cares about physical stores, they want to sell to corporate customers. That's goal #1 for all of them. And all of them close stores all the time and there is a lot of layoffs in Corporate and in stores.
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I used to have what Dilbert called 'boomerang managers' when I worked at an OfficeMax who told me to lie to customers to get them to buy high profit margin service plans.
The reason I refused was that the 'boomerang manger' would be gone, and I would be the one who had to deal with the angry customer.
I'm sure that this happens at other companies as well.