I say this both as a former customer and as a (soon to be former) employee.
Belk has disappointed me so much these last couple of years. The stores I've worked in Virginia were always disorganized and badly managed, they expected so much of us yet gave us so little. I always wondered why the workers seemed to be so grumpy but I realized what the issue was two months in my rather short career working in Belk.
There HAVE to be some changes otherwise I just do not see Belk surviving this year.